Microsoft Microsoft Certifications PL-900 Questions & Answers

• Question 51:

  You create a Power Virtual Agents chatbot for a company.

  The management wants to learn about the effectiveness of the chatbot.

  You need to identity the percentage of customers who stop responding to prompts from the chatbot.

  Which report should you view?

  A. Customer satisfaction

  B. Engagement over time

  C. Escalation rate drivers

  D. Session outcomes over time

  Correct Answer: D

  The Session outcomes over time chart shows you the daily resolution rate, escalation rate, and abandon rate over the specified time period.

  The daily rate of abandoned sessions. An abandoned session is an engaged session that is neither resolved nor escalated after one hour from the beginning of the session.

  https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#engagement-over-time-chart

• Question 52:

  You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the company communicates with customers. You need to determine which services the chatbot can be used with or added to.

  Which two services can the chatbot be used with? Each correct answer presents a complete solution.

  NOTE: Each correct selection is worth one point.

  A. Facebook

  B. Power BI

  C. Microsoft Azure Event Grid

  D. Microsoft Azure Service Bus

  E. Microsoft Azure Bot Framework

  Correct Answer: AE

  After publishing your bot at least once, you can add channels to make the bot reachable by your customers. Available channels:

  Microsoft Teams Demo Website Custom Website Mobile App Facebook Azure Bot Service channels (framework) including Skype, Cortana, Slack, etc, etc, etc

  Reference: https://docs.microsoft.com/en-us/power-virtual-agents/publication-fundamentals-publish-channels

• Question 53:

  A company uses Dynamics 365 Sales. Every time an opportunity is created, a Power Automate flow runs to email the opportunity to the sales manager.

  The sales manager leaves the company. You disable all accounts for the sales manager.

  You need to ensure that the new sales manager automatically receives email about opportunities when they are created.

  What should you do?

  A. Modify the flow and ensure that the correct manager's email is listed in the From field.

  B. Modify the flow and ensure that the correct manager's email is listed in the To field.

  C. Grant the new sales manager access to the departed sales manager's inbox.

  D. Modify the flow and ensure that the flow prompts the user to type the correct email for the To field.

  E. Create a flow that automatically forwards opportunity emails to the new sales manager.

  Correct Answer: B

  Reference: https://www.inogic.com/blog/2020/09/power-automate-send-an-email-using-the-email-template-part-1/

• Question 54:

  A company is using Power BI.

  The company wants to see which data connectors are available for building dashboards.

  You need to evaluate the available connectors.

  What should you use to see all the available connectors?

  A. Power BI Workspace

  B. Common Data Service

  C. Power BI Dataflows

  D. Power Platform admin center

  E. Power BI Desktop

  Correct Answer: D

  Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-powerbi-connector

• Question 55:

  You create a Power Virtual Agents chatbot.

  You need to share the bot with other team members so that they can try out the bot before you share the bot with customers.

  What should you use?

  A. demo website

  B. live production website

  C. test chat feature

  Correct Answer: A

  https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels

• Question 56:

  A company is building an interactive chatbot to answer questions about product and product warranties.

  You need to create conversation paths for questions about product warranties.

  Which tool should you use?

  A. Azure Bot Framework

  B. Power Platform admin center

  C. Conversation node

  D. Authoring canvas

  E. Power Virtual Agents portal

  Correct Answer: E

  Reference: https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics

• Question 57:

  A company is creating a canvas app to track and analyze customer visits to their retail stores. Data about customer visits is stored on-premises at each retail store location.

  The app must display data about customer visits when users launch the app. You need to ensure that the data is available for consumption by the app.

  Which tool should you use?

  A. Data gateway

  B. Data source

  C. Connector

  D. Microsoft Dataverse

  E. Power Automate

  Correct Answer: A

  A data gateway is a tool that allows you to connect to on-premises data sources, such as the customer visit data stored at each retail store location in this scenario. The data gateway acts as a bridge between the on-premises data and the

  cloud-based Power Platform, allowing the canvas app to access and display the customer visit data in real-time.

  It is important to note that this is not a definitive answer and the final decision should be taken after a careful analysis of the company's infrastructure and the data source.

• Question 58:

  User1 creates several Power Bl dashboards tor a company. User1 shares a dashboard with User2 who works for another company. User2 reports that she is able to view the dashboard User2 forwards the email containing the dashboard sharing link that she received to User3.

  1.

  User3 reports that he receives an error message when he selects the link to view the dashboard.

  2.

  User3 can view a dashboard that he has created.

  3.

  You need to determine why User 3 receives an error. What is the issue?

  A. Forwarding the email does not share the dashboard with User3.

  B. User3 is running an out-of-date version of Power Bl and must upgrade to a newer version.

  C. User1 is signed in using the wrong organizational account for Power Bl

  D. User2 is signed in to the dashboard and must sign out before User3 can sign in

  Correct Answer: A

• Question 59:

  You need to implement Microsoft Business Applications along with the Microsoft Power Platform.

  Which three Microsoft products are pan of the Power Platform? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

  A. Power Apps

  B. Azure Active Directory

  C. Power Automate

  D. Azure Machine learning

  E. Power BI

  Correct Answer: ACE

• Question 60:

  A company is creating a chatbot to replace a frequently asked questions (FAQ) site.

  You must perform step-by-step testing for all scenarios that are part of a complex user interaction that includes multiple topics. Testers must be able to see the workflow while interacting with the chatbot.

  You need to test the chatbot.

  What should you do?

  A. Publish the chatbot and test it in the demo website.

  B. Use the chatbot designer to test the chatbot

  C. View analytics for a chatbot conversation.

  D. Publish the chatbot and test it in any channel

  Correct Answer: B

  Test and maintain chatbots through an incredibly easy-to-use graphical interface. Recognize and act on dozens of common entities in the user's conversation such as colors, currencies, ages, dates and times, or create your own, and store user information in variables and use them to branch or create complex conversations.

  https://powervirtualagentsblogcdn.azureedge.net/wp-content/uploads/2019/11/Tracking.png