Avaya Avaya Certifications 7497X Questions & Answers

• Question 1:

  For deploying the Avaya Oceana® solution, what are the two recommendations for software and secure communications? (Choose two.)

  A. Check compatibility with Avaya Aura® 6.x stack as Avaya Oceana?solution is compatible with Avaya Aura® 6.x.

  B. Install signed certificates for an Avaya Oceana® deployment.

  C. Load signed certificates for an Avaya Oceana® deployment.

  D. Verify the minimum software release and compatibility metrics for Avaya Oceana® with the Avaya Aura® stack.

  E. Check compatibility with Avaya Aura® 5.x stack as Avaya Oceana® solution is only compatible with Avaya Aura® 5.2.1.

  Correct Answer: BD

• Question 2:

  In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)

  A. Provider Logs

  B. Agent Browser logs

  C. System Logs

  D. Service Logs

  E. PU Logs

  Correct Answer: CD

  Reference: https://support.avaya.com/public/index?page=contentandid=PRCS100277andgroup=UG_PUBLIC

• Question 3:

  Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?

  A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

  B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

  C. ED allows you to deploy both old and new ED workflows in the ED without any problems.

  D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101038241 (42)

• Question 4:

  A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools>Developer Tools, and they find the following error message:

  WebSocket connection to `ws://192.168.10.50/services/websocket/chat' failed: Error during WebSocket handshake: Unexpected response code: 403

  What is the problem indicated by this error message?

  A. The customer Webchat is connected but these is a problem with the Webchat snap-in.

  B. The customer Webchat is unable to connect to Avaya Oceana® Webchat snap-in.

  C. The customer Webchat is rejected by the browser proxy or antivirus installed in the PC.

  D. The customer Webchat is connected but there are no agents available in Avaya Oceana®.

  Correct Answer: A

• Question 5:

  Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana?

  A. Transfer VDN

  B. Routing VDN

  C. Ingress VDN

  D. RONA VDN

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101045020

• Question 6:

  Given the following CSC attribute string:

  [{"providerId": "uk-oceanaX-cm", "aesIP":"10.147.88.x", "cmName":"CM7"}]

  What is the significance of CM7 in the CSC communication manager list?

  A. It should match the Communication Manager FQDN.

  B. It should match the Communication Manager host name.

  C. It should match the Communication Manager IP address.

  D. It should match the Switch Connection Name in the AES server.

  Correct Answer: D

• Question 7:

  When a customer launches the Webchat URL for Oceana Contact Center, they observe the error

  message:

  A connection error has occurred Connection close, chat has ended.

  What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated

  properly?

  A. Check if you get a PING response from Avaya Control Manager Server from Web Server.

  B. Verify if the Web Server Domain is set to Customer Webserver under Omnichannel Administration.

  C. Check if there are any Avaya Oceana Agents available with Web-Chat Channel in the Contact Center.

  D. Verify if you can launch the Omnichannel Administration Utility successfully.

  Correct Answer: C

• Question 8:

  To check Context ID in Context Store for the Avaya Aura® Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

  A. Web Browser

  B. CS TOOL

  C. POSTMAN

  D. SERVICE MAP

  Correct Answer: AB

• Question 9:

  An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the "list agent-loginID" output.

  Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

  A. Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.

  B. Remove the Agent ID from Communication Manager.

  C. Add the new Avaya Oceana® agent using Control Manager.

  D. No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager.

  Correct Answer: C

• Question 10:

  Under the Avaya Aura® Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

  A. It can be set to a Default VDN number to be used when Avaya Oceana® is unavailable.

  B. It can be set to a Routing VDN number.

  C. It can be set to a RONA VDN number.

  D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.

  Correct Answer: A