Avaya Avaya Certifications 7497X Questions & Answers

• Question 51:

  A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector.

  During the integration the customer finds the following message while checking the AES DMCC log files:

  Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/

  aes | :StartApplicationSTE: com.avaya.sessionsvc.SessionServicesImp1 WARNING -Authentication failed:

  clientID=XML Encrypted:

  192.168.1.100:25067, user=csc

  After reviewing the error message, which action will fix the customer's problem?

  A. Match the correct CSC user password in AES and CSC service

  B. Reboot the AES server and re-deploy CSC service

  C. Redeploy CSC Service and reboot Oceana Cluster1

  D. Change the CSC user password in AES server and reboot AES

  Correct Answer: A

• Question 52:

  To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?

  A. \Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe

  B. \Avaya\Oceana\Oceana\BackupAndRestore\OmnichannelBackup.exe

  C. \Avaya\Oceana\Oceana\BackupAndRestore\Backup.exe

  D. \Avaya\Oceana\Oceana\BackupAndRestore\CacheDatabaseBkp.exe

  Correct Answer: A

• Question 53:

  For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true?

  A. WorkRequestID=RouteRequestID=ContactID

  B. WorkRequestID=ContextStoreID=UCID=ContactID

  C. WorkRequestID=Customer=UCID=ContactID

  D. WorkRequestID=ContextStoreID and ConatactID=UCID

  Correct Answer: B

• Question 54:

  When a customer wants to perform a backup of the Avaya Oceana® solution, which three actions must they take? (Choose three.)

  A. Backup Avaya Control Manager DB

  B. Backup Omnichannel Cache DB

  C. Backup Avaya Aura® Session Manager

  D. Backup UCAStoreService

  E. Backup Cluster#1 Snap-in's SVAR files

  Correct Answer: ABD

• Question 55:

  Which two steps must be completed before restoring the backup of the Avaya Oceana® solution? (Choose two.)

  A. Uninstall the UCAStoreService, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

  B. Uninstall UCAStoreService, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCAStoreSpace.

  C. Ensure that the UCAStoreService is installed on the Avaya Oceana Cluster1.

  D. Ensure that the UCAStoreService is not installed on the Avaya Oceana Cluster1.

  Correct Answer: BD

• Question 56:

  Which statement regarding UCAStore Backup is correct?

  A. UCAStore backup can be taken without entering the backup password.

  B. UCAStore backup can be run immediately or scheduled later.

  C. UCAStore backup is mandatory for the Avaya Oceana® solution.

  D. UCAStore backup can be run immediately and it does not support backup scheduling.

  Correct Answer: B

• Question 57:

  A customer wants to take a backup of their email, Webchat and SMS interactions. Which Avaya Oceana® component must be backed up?

  A. UCMDataCollector Database Backup

  B. Omnistore DB Database Backup

  C. UCAStoreService Database Backup

  D. Omnistore DB Controller Data Store

  Correct Answer: C

• Question 58:

  To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?

  A. Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe

  B. Avaya\Oceana\Oceana\BackupAndRestore\CacheDatabaseRestore.exe

  C. Avaya\Oceana\Oceana\BackupAndRestore\Restore.exe

  D. Avaya\Oceana\Oceana\BackupAndRestore\OmnichannelRestore.exe

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101045282 (59)

• Question 59:

  A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

  2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService3.4.0.0.340003 - Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticatio nSystemException(LdapDAOClientImpl.java:116)

  What is causing these error messages?

  A. An LDAP connection issue was caused due to an incorrect LDAP parameter.

  B. The session timed out due to a browser issue.

  C. The Multimedia Cache database is unable to connect.

  D. SMGR is not authorizing Agent to login.

  Correct Answer: D

• Question 60:

  If not using Security Assertion Markup Language (SAML) authentication in the deployed solution, which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

  A. Avaya Oceana Workspaces relies on CM for authentication and authorization

  B. Avaya Oceana Workspaces does not require UAC authorization while logging in

  C. Avaya Oceana Workspaces require LDAP Authentication while logging in

  D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in

  Correct Answer: A