Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?
A. Unified Collaboration Administration (UCA)
B. Call Server Connector (CSC)
C. Unified Agent Controller (UAC)
D. Unified Collaboration Model (UCM)
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an issue with the Avaya
Oceana Agent Workspaces and receive the following log messages:
Log File: wa-wae-pu-*.log
09-20 11:41:29, 855 [wa-engine-thread ] INFO WaeEventMapper ?[.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent) ] [T:].
Resource state change for ResourceStateEvent
[triggeringWorkId=00002000521474393284, state=NOT_READY,
nativeResourceID=6006800,sourceId=e_CM_1, channel=Voice, accountId=6006800, workLimit=1,
activeWorkCount=0] successfully processed
What is the current status of the Agent Workspaces?
A. NOT_READY
B. READY
C. BUSY
D. CONNECTED
When a customer leverages Avaya Aura® Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura® stack contacts ContextStore to create a Context ID for the new Voice Interaction?
A. Avaya Aura® Experience Portal IVR Application
B. Avaya Aura® Session Manager
C. Avaya Aura® Application Enablement Services
D. Avaya Aura® Communication Manager
A customer is running an Avaya Oceana® solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?
A. Add a custom filter type error, and then add this filter in selection criteria.
B. Set the login level to FINE to see error messages.
C. By default all the errors are high-lighted in Kibana.
D. Under Filters, choose the level, and then select Add Filter Error.
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which log need to be checked?
A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService
B. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/CallServerConnectorService
C. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/pu.log
D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)
A. Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/
B. UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
C. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
D. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or ontactCenterService/
E. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel in Avaya Oceana?
A. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
B. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
C. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
D. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO [M:setOceanaHeartbeatMessage][T:null]. OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200). AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR] 2018-04-24 07:02:09,853 [pool128-thread-1] serviceability.AgentControllerStatusTask ERROR -[M:agentControllerStatusRunnable] [T:null].error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
A. Multimedia Cache database not reachable
B. The LDAP database is not reachable
C. The EDM database is not reachable
D. The ORC Rest service is not working
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
A. /var/log/Avaya/dcm/pu/CallServerConnector
B. /var/log/Avaya/services/CallServerConnector
C. /var/log/Avaya/dcm/pu/AgentControllerService
D. /var/log/Avaya/services/CustomerControllerService
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
A. Run deploy-service -lv on the BreezeTM server
B. Check the service install status on cluster Administrator page in SMGR
C. Look at the Oceana Monitor page.
D. Look at the Event Log in System Manager
E. Check the status of cluster1 in SMGR.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Avaya exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your 7497X exam preparations and Avaya certification application, do not hesitate to visit our Vcedump.com to find your solutions here.