Consider the log messages:
`RequestId':'SWQtNzA2d2pSRm03zGtfQUtzUFFtdw==_','RouteRequestId':'0830cf65-1aaf-48a3-8a2f44850be19f82','WorkflowType':'ROUTE_CONTACT_SMS','SourceName':'OCP ShortMessageService','CallbackIp':'135.122.106.229','ContactId':'ME1NsN4QI6isb73z~mPyA','ChannelType':'ShortMessageService','Reason':'400 Bad Request. Space could not be resolved `,'WorkRequestId':'Id- 706wjRFm7dk_AKsPQmw'}[
Which provider type is being handled in these log messages?
A. OCP Chat Provider
B. OCP Social Provider
C. OCP Email Provider
D. OCP SMS Provider
When a call is transferred from Avaya Aura® Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)
A. Context ID
B. Call ID
C. UCID
D. Call Ref ID
E. Session ID
Which statement describes the function of the Work Assignment Snap-in?
A. It is a normalized model for all Avaya Oceana® resources.
B. It is responsible for interaction routing.
C. It helps Avaya Oceana® customers build their business logic.
D. It provides contextual information.
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana® to check the incoming calls to Avaya Oceana® from the Avaya Aura® stack?
A. CallServerConnector
B. UCM-PU
C. UCMServices
D. UCMDataCollector
Which statement describes the function of the Context Store Snap-in?
A. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
B. It is an agent selection component based on attribute matching across all channels.
C. It is an engine for tracking and maintaining the end-to-end context of customer interactions.
D. It is a normalized model for all resources and interactions that provides states for resources and interactions.
Which statement describes the function of the Unified Collaboration Model(UCM)?
A. It is an agent selection component based on attribute matching across all channels.
B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D. It is a normalized model for all resources and interactions that provides states for resources and interactions.
You have successfully deployed the Avaya Oceana® solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana® agents? (Choose two.)
A. The Avaya Oceana® administrators are in READY state for voice channel.
B. The AES and CSC connections are established.
C. The Avaya Oceana® agents are in READY state for the email channel.
D. The Avaya Oceana® agents are in READY state for the voice channel.
If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana® which Oceana Component REST interface belongs to the Avaya Oceana® component?
A. UCA REST
B. UAC REST
C. UCM REST
D. CC REST
From where can you change the log-level for Avaya Oceana® snap-in components?
A. Omnichannel Datastore
B. System Manager
C. Avaya Control Manager
D. Breeze logging
When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?
A. /var/log/Avaya/services/event.log
B. /var/log/Avaya/ca/event.log
C. /var/log/Avaya/dcm/event.log
D. /var/log/Avaya/eventing/activemq.log
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