Avaya Avaya Certifications 7497X Questions & Answers

• Question 11:

  While troubleshooting Avaya Aura® Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana® application is working properly?

  A. Edit the Avaya Oceana® application and click on "Verify" to check if you have reached the application successfully.

  B. Check the Port Distribution and confirm if the Experience Portal channels are in-service.

  C. Verify if the Avaya Oceana® application URL is mapped to the correct DNIS or application number.

  D. Check the VOIP connection and verify if the Experience Portal is integrated to the correct Session Manager.

  Correct Answer: A

• Question 12:

  For providing a treatment similar to an Experience Portal, which VDN is required in Communication Manager?

  A. Transfer VDN

  B. Ingress VDN

  C. SelfService VDN

  D. Routing VDN

  Correct Answer: D

  Reference: https://www.devconnectprogram.com/fileMedia/download/89ee9136-80ce-4911-b3ca9865005ce055

• Question 13:

  Which statement about Avaya Oceana® CSC and AES integration is true?

  A. CSC communicates with Communication Manager through the DLG interface in the AES.

  B. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

  C. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana® through AES.

  D. CSC uses AES to control and monitor Session Manager voice calls and resources.

  Correct Answer: C

• Question 14:

  When the 30-day license grace period ends for the Avaya BreezeTM server, the server goes into which state?

  A. Deny New Service State

  B. Block New Service State

  C. Active New Service State

  D. Accept New Service State

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101050696 (128)

• Question 15:

  The AES to CSL SSL connection is successful but CSC disconnects after logging the following line on the CSC PU logs:

  18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION

  What is causing this problem?

  A. The AES is not equipped with a correct AES license

  B. The AES CTI CSC user and password are incorrect

  C. Avaya Oceana® is not equipped with an Oceana Base license.

  D. The AES Switch Link is down to Communication Manager.

  Correct Answer: A

  Reference: https://documentation.avaya.com/bundle/troubleshootingAvayaOceana_r3.5/page/ Potential_other_reasons_for_CSC_not_connected_to_AES.html

• Question 16:

  During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.

  Which statement about the Avaya Synchronizer toll is true?

  A. Choose Import Mode: Sync (run every time for synchronization)

  B. Choose Import Mode: Initial (run every time for synchronization)

  C. Choose Import Mode: (renew for renewing synchronization)

  D. Choose Import Mode: Initial (only for initial synchronization)

  Correct Answer: C

• Question 17:

  Refer to the exhibit. Which statement about the exhibit is true?

  

  A. It displays the Avaya Oceana BreezeTM nodes that are synchronized with Session Manager.

  B. It displays the need for running a DRS replication Service for Avaya BreezeTM nodes.

  C. It displays a successful DRS replication from System Manager to the Avaya BreezeTM nodes.

  D. It displays the need to repair the replication service from System Manager to the Avaya BreezeTM nodes.

  Correct Answer: A

• Question 18:

  Agent Controller receives information from the Omnichannel Resource Controller (ORC).

  During the Email Flow processing, to which components does the Agent Controller feed the information?

  A. UAC, Agent Workspaces and Omnichannel

  B. UAC, Email Snap-in and Omnichannel DB

  C. UAC and Omnichannel DB

  D. UCM Spaces, UAC, and Agent Workspaces

  Correct Answer: B

• Question 19:

  Which component receives AES messages with call details; for example, Dialed Number, CLID, UUI, and UCID, during the Avaya Oceana® voice call?

  A. Work Assignment

  B. UCM

  C. Context Store

  D. CSC

  Correct Answer: A

• Question 20:

  Consider the log messages from ContactCenterService PU log file ucm-affadapter-pu-1.log:

  2018-02-21 11:21:21, 549 [Pool-pool-4-thread-1] INFO AsyncHttpClient

  [adapter-pu-1] [M:sendEvent][T:] .Sent request to

  [http://135.122.104.77:80/services/EventingConnector/events?affinity=135.122.104.77] with header

  attributes [{family=OmniCenter, type=CONTACT_ENDED, metadata-ucid=Eke6-qw3S2K-NyAKSJny6A,

  version=1.0)],body [RouteContactEvent [,

  id=UGZQRVhJNHhTaG1ycXQyQThFN2VJdw==_,ip=135.122.104.77,

  wr=PfPEXI4xShmrqt2A8E7eIw,c=Eke6-qw3S2K-NyAKSJny6A,p=OCP ShortMessageService,

  ch=ShortMessageService, rrId=f785b56c-364f-4acf- 9620b723a6ca43c6,routAddr=,wfType=ROUTE_CONTACT_SMS, reason=DEFAULT]]

  What is the Work Request ID in the log message?

  A. UGZQRVhJNHhTaG1ycXQyQThFN2VJdw

  B. f785b56c-364f-4acf-9620-b723a6ca43c6

  C. PfPEXI4zShmrqt2A8E7eIw

  D. Eke6-qw3S2K-NyAKSJny6A

  Correct Answer: A