Avaya Avaya Certifications 7497X Questions & Answers

• Question 61:

  Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?

  A. Unified Collaboration Administration (UCA)

  B. Call Server Connector (CSC)

  C. Unified Collaboration Model (UCM)

  D. Engagement Designer (ED)

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101045022

• Question 62:

  A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).

  Which log will show more relevant logs for UAC?

  A. /var/log/Avaya/dcm/pu/UnifiedAgentController/ua-bpm-pu.log

  B. /var/log/Avaya/services/UCAStoreService/UCAStoreService.log

  C. /var/log/Avaya/dcm/pu/CSCService/CSCService/.log

  D. /var/log/Avaya/services/ContactCenterService/ContactCenterService.log

  Correct Answer: B

• Question 63:

  Which credentials does Avaya Oceana Workspaces use for Agent login?

  A. Avaya BreezeTM Authorization Service and Avaya Control Manager Agent username and password

  B. Avaya BreezeTM Authorization Service and Avaya Communication Manager Agent username and password

  C. Avaya BreezeTM Authorization Service and Avaya Communication Manager extension and password

  D. Avaya BreezeTM Authorization Service and LDAP as Authentication Authority

  Correct Answer: A

  Reference: https://downloads.avaya.com/css/P8/documents/101045186

• Question 64:

  A customer has performed the backup operation for Avaya Oceana® solution.

  Where can you see the backup of UCAStore service that has been completed 100%?

  A. In the System Manager on the Server Administration under Backup and Restore Job Status

  B. In the System Manager on the Cluster Administration under Backup and Restore Job Status

  C. In the System Manager on the Avaya BreezeTM

  D. In the System Manager on the Server Management

  Correct Answer: A

• Question 65:

  When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

  A. Each cluster

  B. Common Component cluster

  C. UAC cluster

  D. OCP cluster

  Correct Answer: C

• Question 66:

  Which statement correctly describes the Avaya Oceana Monitor?

  A. It provides a single location to view the status of Cluster1 components.

  B. It provides a single location to view the status of each supported Oceana component.

  C. It provides a single location to view the status of the UAC Oceana component.

  D. It provides a single location to view the status of the UCM Oceana component.

  Correct Answer: D

• Question 67:

  After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following error messages:

  2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService3.4.0.0.340003 ?Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticatio nSystemException(LdapDAOClientImpl.java:116)

  Which Avaya Oceana® snap-in log file contains these log messages?

  A. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua –ucm-pu-1.log

  B. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tail –f AuthorizationService.log

  C. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail –f ua-bpm-pu-1.log

  D. cd /var/log/Avaya/services/AuthorizationService/ and tail –f AuthorizationService.log

  Correct Answer: A