Avaya Avaya Certifications 7497X Questions & Answers

• Question 21:

  During the Avaya Oceana Email Channel processing, which component sends information to Context Store and UCM?

  A. ORC

  B. Email Manager

  C. Omnichannel Database

  D. Agent Controller

  Correct Answer: D

• Question 22:

  After it has completed the processing of Engagement Designer(ED) workflow for SMS interaction, which two components does ED respond back to? (Choose two.)

  A. Work Assignment

  B. MessagingService

  C. Unified Collaboration Model

  D. ORCRestService

  E. Context Store

  Correct Answer: AB

• Question 23:

  Which two statements describe what the Engagement Designer (ED) does while it is processing an incoming interaction from a chat contact? (Choose two.)

  A. ED sends a resource request to CS with chat attributes for a suitable agent

  B. ED sends a "create new contact" request to OCP snap-in

  C. ED workflow requests chat attributes for the ContextId from CStore.

  D. ED sends a resource request to WA and invites the agent to a chatroom.

  E. ED sends a resource request to WA with chat attributes for a suitable agent

  Correct Answer: BD

• Question 24:

  Which three parameters are associated to a work request inside the Avaya Oceana® solution? (Choose three.)

  A. Customer ID

  B. WorkRequestId

  C. Agent ID

  D. Attributes

  E. WorkFlowType

  Correct Answer: CDE

• Question 25:

  During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

  A. UCM Spaces

  B. Email Service

  C. Omnichannel Database

  D. Agent Controller

  Correct Answer: B

• Question 26:

  While troubleshooting Webchat interactions, which snap-in service and PU logs must be checked from the Avaya Oceana Cluster#3?

  A. CustomerControllerService

  B. ORCRestService

  C. AgentControllerService

  D. WAIMRestService

  Correct Answer: C

  Reference: https://downloads.avaya.com/css/P8/documents/101045514

• Question 27:

  A customer is testing Avaya Oceana Voice Call Flow.

  From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files"?

  A. From SMGR CSC Attribute Information by clicking on Avaya BreezeTM, Configuration and CSServices Attributes

  B. From AES DMCC Summary Information by clicking on Status and Control, DMCC Service Status, No. of Associations

  C. From ED Admin Console Instances by clicking Active Instance and then click on the Context Store Cluster Block

  D. From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information pop up

  Correct Answer: D

• Question 28:

  Consider the following ContextData for a Voice Channel Interaction: ContextData=S9iOZBBTKiQ-pF9K-x8lw,VO,N

  What is the significance of "VO"?

  A. VO - `VoIP" Call

  B. VO - `PSTN' Voice

  C. V0 - Video

  D. VO - Web Voice

  Correct Answer: A

• Question 29:

  Consider the message:

  2018-01-31 08:51:07, 795 [pool-241-thread-1] SMSVendorSnapin INFO - SMSVendorSnapin3.4.0.0.80601 ?Response is {`accounts": [{"messageService":"SMS", "name":"smsdemo","url":"www.test.com","apiId":"1","apiPassword":"","external":"","extra1":"","extra2":"","ca pabilities ][{"type":"TEXT","maximumLength":160}],"identities":[{"identifier":"01715123456"}]}]}

  Which component and log file contains log messages of this kind?

  A. ORCRestService PU Log file

  B. CustomerControllerService PU Logs file

  C. SMSVendorSnapin Service Log file

  D. MessagingService Service Log file

  Correct Answer: C

• Question 30:

  Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?

  A. Caller ID

  B. WorkRequestID

  C. ContextID

  D. DNIS Number

  Correct Answer: C