Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 141:

  Universal Containers wants to decrease call volume for the support team by creating a selfservice community that will host published articles with FAQ information and provide a chat with support reps. Which two features meet these requirements? Choose 2 answers

  A. Knowledge

  B. live Agent

  C. Content

  D. SOS

  Correct Answer: AB

• Question 142:

  Which three can be modified on standard object fields? Choose 3 answers

  A. Field type

  B. Label

  C. Help text

  D. Default text

  E. Picklist values

  Correct Answer: BCE

• Question 143:

  Universal Containers wants support agents skilled in a particular product line to own cases directly after customers log them from an automated channel. Which feature meets this requirement?

  A. Workflow Field Update

  B. Case Escalation Rules

  C. Assignment Rules

  D. Case Team Routing

  Correct Answer: D

• Question 144:

  The warehouse manager has received a new product line of containers. Management wants a spreadsheet of new products and a separate spreadsheet of pricebooks loaded into Salesforce. Which Salesforce data tool should the System Administrator use to meet this request?

  A. Data Import Wizard

  B. Mass Create Records

  C. Data Loader

  D. Mass Transfer Records

  Correct Answer: C

• Question 145:

  Users in separate departments are able to see and edit different fields on Opportunities. The Sales team can edit all fields on the Opportunity while the Support team has read-only access to these fields. Where is field -level Security controlled for users on these teams?

  A. Sharing Rules

  B. Role

  C. Profile

  D. Public Groups

  Correct Answer: C

• Question 146:

  What will happen when a user attempts to log In to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range?

  A. The user will be able to log in without activating the computer.

  B. The user will be able to log in after answering a security question.

  C. The user will not be able to log In at all.

  D. The user will be able to log in after the computer is activated.

  Correct Answer: C

• Question 147:

  An opportunity record with a close date of July 30 meets the criteria of a time -dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?

  A. The time -dependent action is automatically removed from the queue.

  B. The time -dependent action will execute on July 23.

  C. The time -dependent action will execute on July 30.

  D. The time -dependent action is put on hold.

  Correct Answer: A

• Question 148:

  A System Administrator has set up a new user. How long does the user have to activate the account before the email link expires by default?

  A. 7 days

  B. 5 days

  C. 30 days

  D. 1 0 days

  Correct Answer: C

• Question 149:

  Marketing wants to brand the Salesforce Mobile app to match Universal Containers approved company colors and graphics. Which set of Salesforce Mobile app branding options is available to the Administrator?

  A. Brand Color, Loading Page Color, and Loading Page Logo

  B. Individual Page Colors and multiple Loading Page Logos

  C. Tab Colors, Action Colors, and Loading Page Logo

  D. Loading Page Color, Action Colors, and Loading Page Logo

  Correct Answer: A

• Question 150:

  universal containers (UC) has a Web -to -Case form on its Lightning Customer Community. UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data. How can the Case be automatically placed in the correct queue upon submission?

  A. Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.

  B. Create Assignment Rules based on the picklist values to move Cases to a Queue.

  C. Create an Escalation Rule entry for each picklist value and set to zero minutes.

  D. Create Record Types for each picklist value and assign to each product team's profile.

  Correct Answer: B