SAP SAP Certifications C_TCRM20_73 Questions & Answers

• Question 1:

  Which of the following statements are correct regarding CRM Middleware?

  There are 3 correct answers to this question.

  Response:

  A. SAP CRM Middleware requires additional server and software.

  B. Index server is used for the faster access to the product data needed by web applications.

  C. Internet Pricing and Configurator (IPC) provides configuration and pricing datafor web applications.

  D. CRM Server is connected to mobile clients via Communication station.

  Correct Answer: BCD

• Question 2:

  What is the difference between `life cycle' and `role'?

  Please choose the correct answer.

  Response:

  A. A business partner may have several roles at the same time, but a life cycle stage is the status that the business partner has at a specific point in time.

  B. An account may be assigned several business partner roles, but just one life cycle stage.

  C. The account life cycle is delivered as a hidden function and must be activated in the UI configuration tool.

  D. Rest all answers are correct

  Correct Answer: D

• Question 3:

  Which assignments in customizing can be implemented when setting up Organization data determination

  in business transactions?

  Please choose the correct answer.

  Response:

  A. An organization data profile has to be assigned to the transaction type.

  B. A determination rule has to be assigned to a transaction type

  C. For determination rule type `Org Model', responsibilities have to be assigned directly in the rule.

  Correct Answer: A

• Question 4:

  You are discussing CRM with a colleague who specialises in the Portal system. Which of the following can

  you use to justify the use of CRM Webclient without a Portal?

  Please choose the correct answer.

  Response:

  A. CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.

  B. The Portal is more convenient to create menus and page content.

  C. CRM Webclient is designed to operate without the Portal.

  D. The Webclient uses roles that differentiates what users see, similar to the role the Portal has.

  E. CRM Webclient allows connectivity to other SAP system transactions should it be required.

  Correct Answer: A

• Question 5:

  In terms of the levels that the Organization Structure in CRM can have, which of the following statements

  are True?

  Please choose the correct answer.

  Response:

  A. Level are restricted to 128

  B. Levels are restricted to 1024

  C. There is NO limit on the number of levels.

  Correct Answer: C

• Question 6:

  Which of the following statements are correct for Partner Determination Procedure customizing?

  There are 3 correct answers to this question.

  Response:

  A. Access sequence is assigned to Partner function.

  B. Access sequence is assigned to partner determination procedure.

  C. Partner determination procedure can not be assigned to item category.

  D. Partner function category is assigned to partner function.

  E. Partner function set up can influence calendar maintenance.

  Correct Answer: ADE

• Question 7:

  Which of the following type of condition is not used by CRM actions?

  Please choose the correct answer.

  Response:

  A. Start Condition

  B. Schedule Condition

  C. Execute Condition

  D. Stop Condition

  Correct Answer: B

• Question 8:

  In pricing, which of the following statements are correct for condition maintenance?

  There are 2 correct answers to this question.

  Response:

  A. A condition maintenance group bundles condition types and condition tables for condition maintenance.

  B. Within condition records, the number of levels in a value scale is limited to five.

  C. General Condition maintenance in the SAP CRM system can be carried out by using the CRM Webclient UI.

  D. In general condition maintenance context (GCM), you can maintain you can maintain conditions that

  are in the condition maintenance group and that are assigned to the GCM.

  Correct Answer: AD

• Question 9:

  Account classification can be used to classify your accounts according to any criteria you choose. Which of

  the following statements is correct?

  Please choose the correct answer.

  Response:

  A. You can assign any number of criteria and attributes to each classification category.

  B. Classification categories are fixed and cannot be enhanced.

  C. Account classification influences the header fields that are displayed within an account.

  D. Account classification allows the assignment of several classification attributes to one account.

  Correct Answer: D

• Question 10:

  You would like to mark the External Reference field as a required entry field in standard sales orders. How

  can you achieve this using standard functionality?

  Please choose the correct answer.

  Response:

  A. Implement a BADI

  B. Use Incompleteness procedure

  C. Use Status Profile

  D. Use Item Category

  E. Implement an enhancement

  Correct Answer: B