SAP SAP Certifications C_TCRM20_73 Questions & Answers

• Question 11:

  Interactive script can be used for each of the following? There are 2 correct answers to this question. Response:

  A. Telesales

  B. Telemarketing

  C. Teleservice

  D. Teleleads

  Correct Answer: AC

• Question 12:

  You can integrate CRM activity management with groupware applications This means that you can synchronize business activities and tasks in your CRM calendar and groupware calendar. In this context, which of the following statements are true?

  (Choose Correct Answer)

  Response:

  A. Data is exchanged in both directions

  B. Groupware integration with CRM Enterprise is server-based

  C. The SAP Groupware Adapter is used

  D. Message transfer is performed using XML-SOAP.

  E. Reat all answers are correct

  Correct Answer: E

• Question 13:

  You can add external application to the CRM WebClient UI by using the transaction launcher and SAP

  Internet Transaction Server (ITS). These include:

  (Choose correct answer)

  Response:

  A. Web sites of your choice

  B. Transactions in an ERP system

  C. Administration transactions in the CRM system

  D. Rest all answers are correct

  Correct Answer: D

• Question 14:

  A brand manager works with his channel partners to launch new products in the market. Therefore SAP

  CRM Channel Management should be implemented.

  Which of the following statements are correct in this regard?

  Please choose the correct answer.

  Response:

  A. The brand owner and partners have access to SAP CRM UI via different roles.

  B. Workflow can be used to distribute leads created by the brand owner to appropriate partner.

  C. Collaborative showrooms can be used to incorporate partners into your overall ecommerce strategy.

  D. Rest all answers are correct

  Correct Answer: D

• Question 15:

  In partner determination, which of the following is not freely definable?

  Please choose the correct answer. Response:

  A. Partner function

  B. Partner function category

  C. Relationship category

  D. Access

  Correct Answer: B

• Question 16:

  What is the Integrated Communication Interface (ICI) used for in SAP CRM?

  Please choose the correct answer.

  Response:

  A. To enable communication between SAP CRM and mobile clients

  B. To enable communication between SAP CRM and SAP SCM

  C. To enable communication between SAP CRM and Computer Telephony

  D. To enable communication between SAP CRM and SAP ERP

  Correct Answer: C

• Question 17:

  Your customer already uses ERP and wants to implement CRM. Which of the following need to be

  considered when creating Sales Orders in CRM?

  There are 2 correct answers to this question.

  Response:

  A. Sales Orders can be created with reference to an opportunity.

  B. Sales Orders can be transferred to ERP only if they have no errors.

  C. Billing of Sales Orders must be done in CRM.

  D. Sales Orders can be delivered in CRM

  Correct Answer: AB

• Question 18:

  Which of the following are relevant documents within the Service process in SAP CRM?

  There are 2 correct answers to this question.

  Response:

  A. Service notification.

  B. Billing document.

  C. Service Order

  D. Opportunity

  Correct Answer: AC

• Question 19:

  Which of the following are functional enhancements of the Service Contract that generate follow-up

  documents at specified points in time as individual or periodic scheduling?

  Please choose the correct answer.

  Response:

  A. Service Orders

  B. Service Plans

  C. Service level agreements

  Correct Answer: B

• Question 20:

  Which of the following tasks are NOT performed with the administration console?

  Please choose the correct answer.

  Response:

  A. Setting up and maintaining the replication, i.e., maintaining replication objects, publications and subscriptions

  B. Managing mobile employee (users) and their passwords

  C. Defining sites, the logical representation of data receivers within the CRM Middleware

  D. Assigning employees to sites (for mobile client sites only)

  E. Customizing

  Correct Answer: E