SAP SAP Certifications C_TCRM20_73 Questions & Answers

• Question 31:

  Which of the following statements regarding basic customizing of business transactions is correct?

  There are 2 correct answers to this question.

  Response:

  A. A transaction type contains all relevant item categories.

  B. An item category can be linked to only one transaction type.

  C. An item category can contain other item categories.

  D. A transaction type may have no item category determination.

  Correct Answer: CD

• Question 32:

  Account classification can be used to classify your account according to any criteria you choose. In that

  context, which of the following statements is correct?

  There are 3 correct answers to this question.

  Response:

  A. Account classification influences the header fields that are displayed withinan account.

  B. Classification categories are fixed and cannot be enhanced.

  C. To each classification category, any number of criteria and attributes can beassigned.

  D. To each classification category, a fixed number of criteria and any number ofattributes can be assigned.

  Correct Answer: ABD

• Question 33:

  From a technical point of view, the SAP CRM product master is a collection or arrangement of which of the

  following?

  Please choose the correct answer.

  Response:

  A. Classifications

  B. Set Types

  C. Hierarchies

  Correct Answer: B

• Question 34:

  Your customer wants to do billing from CRM rather than from ERP or external systems. Where is

  controlled that billing will take place in CRM?

  Please choose the correct answer.

  Response:

  A. Item Category of the Sales transaction item

  B. Transaction Type

  C. Leading transaction type of the Sales Transaction

  D. Middleware Settings

  Correct Answer: A

• Question 35:

  Which of the following are true aspects of Org Management in CRM?

  There are 2 correct answers to this question.

  Response:

  A. Definition of rules to determine the responsible Org Unit.

  B. Definition of employee master data.

  C. Set up of Payroll processes.

  D. Multiple functions of an Org Unit

  Correct Answer: AD

• Question 36:

  In SAP CRM Quotation Management, your customer has requirement that all quotes, that have been accepted by a customer within a specific time limit, be closed (i.e. Status set to completed). How would you best achieve this?

  Please choose the correct answer.

  Response:

  A. Define an Incompletion Procedure.

  B. Define an Action Profile.

  C. Define an Alert Profile.

  D. Define Quote validity.

  Correct Answer: C

• Question 37:

  What are the benefits of CRM Analytics? There are 3 correct answers to this question. Response:

  A. CRM interactive reports can be used to analyze activities, leads, and opportunities.

  B. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.

  C. CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.

  D. CRM Analytics can be used to predict customer behavior.

  E. CRM Analytics can be used to measure CRM service transaction profitability in real time.

  Correct Answer: ABD

• Question 38:

  Which of the following steps are part of CRM Billing? There are 3 correct answers to this question. Response:

  A. Input Processing.

  B. Order integration.

  C. Billing

  D. Output processing.

  Correct Answer: ACD

• Question 39:

  Using specific personalization options, certain users can display special keys in the CRM WebClient UI. A

  user can use these keys to start the UI configuration directly.

  Please choose the correct answer.

  Response:

  A. True

  B. False

  Correct Answer: A

• Question 40:

  Which of the following are part of SAP CRM Marketing? There are 2 correct answers to this question. Response:

  A. Campaign Management

  B. Customer Segmentation

  C. Installed Base Management

  D. Incentive and Commission Management

  Correct Answer: BC