SAP SAP Certifications C_TCRM20_73 Questions & Answers

• Question 41:

  A Sales Order can be created via several channels in SAP CRM (e.g. Customer Webshop). Which

  application can be integrated with SAP CRM to ensure that the order is delivered in a timely manner?

  Please choose the correct answer.

  Response:

  A. SAP SCM

  B. SAP EVM

  C. SAP SRM

  D. SAP BI

  Correct Answer: A

• Question 42:

  Which of the following SAP software components can be integrated with SAP CRM to allow you to compile

  and synchronize all the relevant data used to monitor and measure the success of your enterprise?

  Please choose the correct answer.

  Response:

  A. SCM

  B. HCM

  C. BW

  D. SRM

  Correct Answer: C

• Question 43:

  Which of the following are part of CRM e-selling solution?

  Please choose the correct answer.

  Response:

  A. Shopping Basket Management.

  B. Quotation and Order Management.

  C. Customer Self Service.

  D. Interactive Selling and Configuration

  Correct Answer: A

• Question 44:

  The navigation bar profile controls the links in the Web Client UI. Which of the following objects can be

  assigned directly to a Nav Bar profile?

  There are 2 correct answers to this question.

  Response:

  A. Direct Link Groups

  B. Work Centers

  C. Layout Components

  D. Access Link Groups

  Correct Answer: AB

• Question 45:

  Which of the following components can be synced between MS outlook or Lotus Notes and SAP CRM?

  There are 2 correct answers to this question.

  Response:

  A. Task

  B. Interaction log

  C. Business Partners

  D. Appointments

  Correct Answer: AC

• Question 46:

  Extended UI enhancements can be implemented using the `Component Enhancement workbench'

  concept.

  Which of the following is NOT part of this concept?

  Please choose the correct answer.

  Response:

  A. An enhancement set is used to group several component enhancements together.

  B. An enhancement set can be defined independently of Easy Enhancement Workbench extensions.

  C. An enhancement set can be created using the Easy Enhancement Workbench.

  Correct Answer: C

• Question 47:

  You have to configure the download of business objects from SAP ERP to SAP CRM. Which steps are

  part of the initial downloads of business objects from ERP to CRM?

  There are 2 correct answers to this question.

  Response:

  A. Monitor download via the download monitor (Transaction R3AS).

  B. Define clock size for Adaptor objects (Transaction R3AC1).

  C. Assign subscription in the Administration Console (Transaction SMOEAC).

  D. Activate the replication and Realignment Queue (Transaction SMOHQUEUE).

  Correct Answer: AB

• Question 48:

  Customer-specific adjustments to the UI must be performed using a role configuration key.

  Please choose the correct answer.

  Response:

  A. True

  B. False

  Correct Answer: A

• Question 49:

  Which of the below are processing types are used by SAP CRM Actions?

  There are 3 correct answers to this question.

  Response:

  A. Smart form

  B. SAP Script

  C. Workflow

  D. Methods

  E. Classes

  Correct Answer: ACD

• Question 50:

  Mapping exists between business partners in SAP CRM and ERP customers (in both directions). This can

  be displayed using which transaction?

  Please choose the correct answer.

  Response:

  A. SC27

  B. MAP 01

  C. MAP

  D. MAPI

  E. PIDE

  Correct Answer: E