Synchronisation to mobile clients is managed through which of the following?
Please choose the correct answer.
Response:
A. Administration console
B. Mobile application studio
C. Administration Guide
D. Mobile Dev studio
You need to enhance the product master in CRM with new fields. Which of the following are the steps
required?
There are 2 correct answers to this question.
Response:
A. Assign a set type to a product hierarchy/
B. Create new attributes and a set type
C. Assign a product category to a transaction type
Your company is implementing SAP CRM and SAP ERP in phase 1. They are planning a phase 2 to
include SAP SRM and SAP SCM. Their goal is to minimize changes and therefore costs.
They ask your for an opinion on when to install the Solution Manager.
Please choose the correct answer.
Response:
A. SAP Solution manager should be implemented between Phase 1 and Phase 2.This would ensure that resources are available.
B. SAP Solution manager should be implemented at the beginning of Phase 1 as it is only used for project planning and configuration via roadmaps. If we don't implement it in phase 1, we should not implement it at all.
C. SAP Solution manager should be implemented at the beginning of phase 1 as it can configure to help systems via roadmaps and it is required by SAP for software maintenance of SAP CRM and the other SAP systems in our landscape.
D. SAP project manager should be implemented between Phase 1 and Phase 2.This would ensure that users are available.
Which of the following processes, among others, belong to SAP CRM Sales?
There are 3 correct answers to this question.
Response:
A. Activity Management.
B. Complaint Management.
C. Account and Contact Management.
D. Territory management.
Which of the following statements concerning pricing in SAP CRM business transactions is true?
Please choose the correct answer.
Response:
A. Only pricing procedures defined in CRM can be used in a CRM transaction.
B. Once pricing has been determined for a transaction, it cannot be redetermined.
C. Pricing results can be copied from a Quotation or a Contract into the Sales Order.
D. A transaction type can have only one condition type.
Which of the following are examples of business transactions in SAP CRM?
There are 3 correct answers to this question.
Response:
A. Appointments/meetings
B. Campaigns
C. Call lists
D. Rebate agreements
E. Service confirmations
Which of the following statements regarding `Organization Unit' are true?
There are 3 correct answers to this question.
Response:
A. Depending on how a company is organized, the organizational units may be departments, groups or project teams.
B. If you specify a function for an organizational unit, this information is inherited by the lower-level organizational units.
C. You can assign certain general attributes to organizational units when creating your organizational structure. General attributes are NOT related to a specific function.
D. You can assign several attributes to an organizational unit.
The business partner category must be defined when creating a new business partner and it cannot be
changed later on.
Please choose the correct answer.
Response:
A. True
B. False
Which of the following are true of SAP CRM Products?
Please choose the correct answer.
Response:
A. They can be created in CRM
B. They can be created in ECC and replicated to CRM
C. They can have customer specific attributes
D. They have company code data
E. They can be maintained as relationship with other products
Your customer wants to use a new business activity for capturing trade fair contacts that can be used as
follow up documents for leads. Which of the following settings mandatory to fulfil these requirements?
There are 3 correct answers to this question.
Response:
A. Define a transaction type for the Trade Fair contacts using a leading businesstransaction category 'Business Activity'.
B. Set up Copy control for source transaction type 'Lead' and target transaction type 'Trade fair contact'.
C. Maintain item category determination for the trade fair contact.
D. Implement a BADI for copy control.
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