SAP SAP Certifications C_TCRM20_73 Questions & Answers

• Question 101:

  Your company is running SAP CRM and SAP ERP but not using SAP Portal. What would you do if a user

  needed access to the ERP transaction of "Bill of Material"?

  Please choose the correct answer.

  Response:

  A. Implement single sign on certificates.

  B. Start the Virtual machine container (VMS).

  C. Install CRM Internet Transaction Server (ITS).

  D. Not possible without the portal.

  Correct Answer: C

• Question 102:

  Partner processing involves which of the following? There are 4 correct answers to this question. Response:

  A. Partner function category

  B. Partner function

  C. Partner determination procedure

  D. Access Sequence

  E. Partner Item Category

  Correct Answer: ABCD

• Question 103:

  Your customer asks you for the difference between `Quotations' and `Sales Orders'. Which of the following is

  possible only in Quotations and not in Sales Orders?

  Please choose the correct answer.

  Response:

  A. Availability check

  B. Automatic Partner determination

  C. Organizational data determination

  D. Probability

  Correct Answer: D

• Question 104:

  In CRM billing output processing, date can be send to which of the following?

  There are 4 correct answers to this question.

  Response:

  A. Printer

  B. Fax

  C. Email

  D. SAP BI

  E. SAP APO

  Correct Answer: ABCD

• Question 105:

  You are responsible for data loads of business objects such as Business Partners and Sales Orders from

  CRM to ERP. What can you do to reduce the data load?

  Please choose the correct answer.

  Response:

  A. Apply filter in the Communication station.

  B. Apply filter in the Administration console.

  C. Apply filter in BDOC modeller.

  D. Apply filter in Business Adaptor Objects.

  Correct Answer: D

• Question 106:

  In the ERP system you can only use a customer with the correct account group (for example, sold-to

  party). In SAP CRM you can use any business partner for a specific purpose, regardless of their role.

  Please choose the correct answer.

  Response:

  A. True

  B. False

  Correct Answer: A

• Question 107:

  Which of the following SAP CRM interaction channels focuses on indirect sales and on partner relationship

  management?

  Please choose the correct answer.

  Response:

  A. Interaction Channel.

  B. Partner Channel management.

  C. Web Channel.

  D. Field Applications.

  Correct Answer: B

• Question 108:

  Which of the following actions can Interaction Center agents start when processing inbound phone calls?

  There are 3 correct answers to this question.

  Response:

  A. Qualify a lead.

  B. Identify the account.

  C. Start the interactive script editor.

  D. Identify an installed base component/object.

  E. Create a new alert.

  Correct Answer: ABD

• Question 109:

  You have been asked to solve a CRM middleware problem. Business partners created in SAP CRM are not being transferred to SAP ERP. What would you do to solve the problem?

  There are 3 correct answers to this question.

  Response:

  A. Check number range assignments in SAP ERP and SAP CRM.

  B. Check mBDOC processing in SAP ERP.

  C. Check erroneous BDOC messages in SAP CRM.

  D. Check RFC connections.

  Correct Answer: ACD

• Question 110:

  CRM allows you to `Copy' transactions. With reference to this functionality, which of the following

  statements are true?

  Please choose the correct answer.

  Response:

  A. The transaction number of the new transaction is the same as the old transaction.

  B. Document flow is updated.

  C. Setting need to be maintained in Customizing.

  D. None of the above

  Correct Answer: D