Replication of data from CRM to other systems can be defined in CRM. Where is the corresponding
replication model created?
Please choose the correct answer.
Response:
A. In Object management
B. In the BDOC modeller
C. In the Data Integrity Manager
D. In the Administration Console
You are a Key member of a CRM implementation project. Which of the following describes an accurate
User Interface Strategy?
Please choose the correct answer.
Response:
A. Business users should use CRM Webclient UI, advance users can use SAP GUI.
B. Business users should user CRM webclient, Administrators can use SAP GUI.
C. Business Users should use CRM Webclient, Administrators can use either People Centric User Interface (PCUI) or SAP GUI.
D. Business users should use Web Client for Interaction centre and PCUI for other processes.
You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales and Service in SAP CRM, and logistics in SAP ERP. One of the organization element is called "Singapore Sales and Services". Which of the following are relevant questions to ask the client?
There are 2 correct answers to this question.
Response:
A. Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This would allow us to keep only the SAP CRM Org model and not to create an ERP Org model at all.
B. Is the Org model to be used in automatic org determination in SAP CRM?
C. Do we want the same Org model to be used for both Sales and Service or shouldwe create Service Org model and a Sales Org model separately in SAP CRM?
D. Is the Org model cannot used in an automatic org determination in SAP CRM?
Which of the below tool shows that which queue an agent is currently working in is called?
Please choose the correct answer.
Response:
A. Navigation Bar
B. Call List Management
C. Manager Dashboard
D. Intent-Driven Interaction
Which capabilities are offered by partner processing within SAP CRM?
(Choose correct answer)
Response:
A. Partner processing determines which internal and external partners are involved.
B. Partner processing which sources the system should search to find the involved partners.
C. Partner processing determines which partners are mandatory within business transactions.
D. Rest all answers are correct
What could MDM assist with?
There are 2 correct answers to this question.
Response:
A. Harmonizing product data.
B. Configuration the IMG in multiple source system.
C. Handling duplicate customer records.
D. Handling multiple ABAP lines of code.
Sources for a access sequence could be: There are 3 correct answers to this question. Response:
A. Territory Management.
B. Organizational Model
C. Business Partner relationships
D. Installation component
E. Pricing Hierarchy
The CRM system recognizes up to different product types. In this context, which of the following
statements are true?
(Choose Correct Answers)
Response:
A. Six different product types are predefined and cannot be changed.
B. ERP material master data can be transferred to the CRM system.
C. If the material master data of a connected ERP system is transferred to the CRM system, only limited changes can be made to the corresponding products.
D. Rest all answers are correct
In a business transaction, which of the following can be defined by a pricing procedure?
Please choose the correct answer.
Response:
A. Determine whether a specific condition type is mandatory.
B. Define the combination of fields that an individual condition record consists of.
C. Define the search strategy that the system uses to search for valid data in a specific condition type.
D. Determine the applicable tax based on ship to party.
A Service order can have which of the following items? There are 4 correct answers to this question. Response:
A. Service
B. Service part
C. Miscellaneous
D. Sales
E. Tool
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