Which of the following is correct for SAP CRM Interactive reports? There are 2 correct answers to this question.
Response:
A. They can created on CRM web UI by users.
B. They require a separate SAP BW system.
C. They can be created in SAP CRM GUI.
D. They are created via in Web UI using a wizard.
Which of the following form part of the three step billing process in SAP CRM?
There are 3 correct answers to this question.
Response:
A. Input processing
B. Output processing
C. Order integration
D. Billing
E. Company code definition
Interaction Center Profiles can be designed for? There are 3 correct answers to this question. Response:
A. Individual positions
B. Groups of agents
C. Common for all the Interaction center
D. Individual Leads
E. Groups of Sales
In a CRM transaction, which of the following elements influence the determination of Item Category?
There are 3 correct answers to this question.
Response:
A. Transaction Type
B. Item Category Group
C. Item Category Usage
D. Leading Transaction Type
E. Product Type
You want to systematically create service orders from a service contract at specified periods. What do you
need to define?
Please choose the correct answer
Response:
A. A product service letter
B. Service Level Agreements
C. A service plan
D. Counters
Which of the following are used for Billing item category determination?
There are 2 correct answers to this question.
Response:
A. Source transaction type
B. Source Payer
C. Source item category
D. Source Sold-to-party
E. Source business partner
The objects to be exchanged between CRM and SAP ECC systems can be filtered using filter criteria. With reference to ‘filter criteria’ which of the following statements are true?
There are 2 correct answers to this question.
Response:
A. For the initial load toward the SAP R/3 system, there is no filtering of the load objects.
B. The filter for business objects are predefined (stored in table SMOFFILFLD) whereas filters for Customizing or condition objects can be set on existing fields.
C. Master Data, Customizing and condition objects can be filtered at the source only.
The Business Partner model in CRM controls business partner roles which classify the account according
to their business function. Which of the following statement is true for business partner role?
Please choose the correct answer.
Response:
A. The business partner role of an account determines the number range that will be used.
B. The business partner role describes the business relevant connection between two accounts or contacts.
C. The business partner role has no influence on data exchange between SAP CRM and SAP ERP.
D. The business user role of an account determines the number range that will be used.
Which of the following components embedded in the CRM middleware are part of the CRM Web Channel
environment?
There are 2 correct answers to this question.
Response:
A. Index server and search engine.
B. Consolidated database (CDB).
C. Internet Pricing and Configurator (IPC)
D. Communication management software
What can be used with CRM Service to model complex objects like devices or machines, that will enable
you to manage services for them?
Please choose the correct answer.
Response:
A. Case Management.
B. Installed Base Management.
C. Service Contracts.
D. Product with accessories.
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