Salesforce Salesforce Certifications EXPERIENCE-CLOUD-CONSULTANT Questions & Answers

• Question 161:

  Universal Containers (UC) is implementing a community for its retailers.

  How can UC give retail store managers access to the records owned by their peers and subordinates?

  A. Put retail managers in a manager role.

  B. Set OWD to public, and manage access via Apex Sharing.

  C. Email retailmanagers best practiceson how to manually share data.

  D. Give retail managers Super User access.

  Correct Answer: D

  This option allows UC to give retail store managers access to the records owned by their peers and subordinates. Super User access is afeature that grants community users access to records that are owned by users who have the same role or a role below them in the role hierarchy. Super User access can be enabled for partner users or customer users with Customer Community Plus or Partner Community licenses2

• Question 162:

  Ursa Major Solar would like its Experience Cloud site's guest users to benefit from the suggestions that come from autocomplete on search terms. How should the administrator configure this?

  A. Use the Developer Console to add code to allow for autocomplete functionality.

  B. In Salesforce Setup, type "support settings" in the quickfind box. Under the Autocomplete header, select the objects to appear in autocomplete for guest users.

  C. In the Search component property editor, open the Autocomplete section and click desired objects to appear in autocomplete. Select "publicly available".

  D. In the Hero component property editor, open the Search Results section and click desired objects to appear in autocomplete. Select "publicly available".

  Correct Answer: C

  To enable autocomplete for guest users, the administrator should use theSearch component property editor, open the Autocomplete section, and click desired objects to appear in autocomplete. Select "publicly available". Autocomplete is a feature that suggests search terms based on what users type in the search box. The Search component property editor is a tool that allows you to customize the settings and behavior of the Search component on your Experience Cloud site. By selecting "publicly available", you can make autocomplete suggestions visible to guest users who are not logged in.

• Question 163:

  Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.

  What should UMS consider to help the situation?

  A. Create a peer-to-peer forum using Self Service template.

  B. Create a self service community using Customer Service template.

  C. Create a smart queue router using Service Cloud template.

  D. Create virtual support agents using Chat Bot template.

  Correct Answer: B

  This option allows UMS to reduce the call volume by providing customers with self-service options, such as knowledge articles, FAQs, case management, chat, and feedback. The Customer Service template is designed for this purpose and offers a responsive and customizable layout2

• Question 164:

  Cloud Kicks wants to allow site users to tag site content with custom tags or member- created topics.

  Which two permissions must be enabled for site users in Setup to accomplish this?

  Choose 2 answers

  A. Create Topics

  B. Assign Topics

  C. Tags Allowed

  D. Member Can Access Topics

  Correct Answer: AD

  To allow site users to tag site content with custom tags or member-created topics, you need to enable two permissions for site users in Setup:

  Create Topics. This permission allows users to create new topics and assign them to content, such as posts,files, or articles. Users can also edit or delete the topics they created.

  Member Can Access Topics. This permission allows users to access the topic management features on the site, such as viewing, following, or unfollowing topics. Users can also see thetopics assigned to content and filter content by topics.

• Question 165:

  Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful

  insights on adoption and engagement.

  During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.

  What is the reason for this issue?

  A. The Community manager for Europe does not have System Administrator privileges.

  B. The preconfigured Insights reports need to be modified to meet GDPR requirements.

  C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

  D. The Experience Cloud site for Europe has more than a million users.

  Correct Answer: B

  The reason for this issue is that the preconfigured Insights reports need to be modified to meet GDPR requirements. Insights is a feature that allowsyou to measure and analyze the adoption and engagement of your Experience Cloud sites using preconfigured reports and dashboards. However, some of these reports may not comply with GDPR, which is a regulation that protects the privacy and data rights of individuals in the European Union. To use Insights for the Experience Cloud site for Europe, the Community manager needs to modify the preconfigured reports to meet GDPR requirements, such as anonymizing user data, obtaining user consent, and deleting user data upon request.

• Question 166:

  Ursa Major Solar is creating an employee experience portal.

  Using audience targeting, how should the Experience designer set it up so that different pages in the portal appear to different departments and roles within those departments?

  A. By using Location criteria and specifying which IP address applies to each department and domain

  B. By using Profile criteria and selecting the Service profile

  C. By using Domain criteria and creating custom domains for each department or role to access the portal

  D. By using User criteria and selecting appropriate user fields on CRM objects

  Correct Answer: D

  User criteria allow you to target audiences based on user fields on CRM objects, such as department, role, or region. You can use user criteria to set up different pages in the portal for different departments and roles within those departments.

• Question 167:

  Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

  A. Channel Menu

  B. Chat

  C. Service Your Way

  D. Service Console

  Correct Answer: C

  Service Your Way is a component that allows customers to choose how they want to interact with a service agent or a chatbot from a list of available channels, such as phone, chat, SMS, WhatsApp, or Facebook Messenger. Service Your Way can be added to any page in Experience Builder and configured to show different channels based on user attributes or device type.

• Question 168:

  Which step does the system administrator have to take to create a partner user?

  A. Create a partner queue, and add users to it.

  B. Select Enable Partner User from the Contact Detail page.

  C. Assign the Gold Partner permission to the user.

  D. Add the user to the All Partner Portal Users public group.

  Correct Answer: B

  This step allows the system administrator to create a partner user from an existing contact that is associated with a partner account. The partner user inherits the role, profile, and permission setsfrom the contact. The system administrator can also specify a username, email address, and nickname for the partner user.

• Question 169:

  Cloud Kicks (CK) is launching a new public marketing site. The company expects a large volume of traffic and wants to ensure its site performs well. CK also wants repeat visitors to have the fastest browsing experience possible. What should CK do to get the best performing site?

  A. Schedule Apex jobs to push content to users' browser caches.

  B. Use Next Best Action to predict what content to serve to the user's browser.

  C. Disable Visualforce to make all pages switch to Lightning.

  D. Enable and configure the Content Delivery Network so that public content is cached.

  Correct Answer: D

  The ContentDelivery Network (CDN) is a feature that improves the performance of public sites by caching static content, such as images, CSS files, and JavaScript files, on servers that are closer to the site visitors. This reduces the load on the Salesforce servers and speeds up the page loading time. CK can enable and configure the CDN from Experience Builder settings.

• Question 170:

  Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal. Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

  A. Administrator in Workspaces

  B. Content Management inWorkspaces

  C. Community Setting

  D. Branding Sets

  Correct Answer: B

  Content Management in Workspaces is where UMS can create the CMS collection before configuring the CMS Collection component in Experience Builder. Content Management allows UMS to create, manage, and publish content from Salesforce to its customer portal. UMS can create a CMS collection that contains a group of news articles from a workspace and then use the CMS Collection component to display the collection on its site.