Salesforce Salesforce Certifications MANUFACTURING-CLOUD-PROFESSIONAL Questions & Answers

• Question 31:

  Universal Containers (UC) has created flows for its Manufacturing Cloud processes. UC is looking to make additional improvements, as all actions within its flows are currently custom-built.

  What are some of the default automation actions that Manufacturing Cloud provides for flows and process builders?

  A. Recalculate Forecasts Actions, Update Account Manager Target Values, Send Forecast Summary Actions

  B. Calculate Advanced Account Forecasts, Recalculate Forecasts Actions, Recalculate Account Manager Targets

  C. Update Account Manager Target Values, Refresh Actuals Calculations, Calculate Advanced Account Forecasts

  Correct Answer: B

  Manufacturing Cloud provides some default automation actions that can be used in flows and process builders to streamline the forecasting process. These actions are1:

  Calculate Advanced Account Forecasts: This action calculates the forecast values for the advanced account forecast records based on the forecast set, forecast type, and time period. It can be used to generate forecasts for product

  categories or key revenue measures.

  Recalculate Forecasts Actions: This action recalculates the forecast values for the account forecast records based on the forecast set, forecast type, and time period. It can be used to update forecasts for run-rate or new business.

  Recalculate Account Manager Targets: This action recalculates the target values for the account manager target records based on the forecast set, forecast type, and time period. It can be used to update targets for account managers based

  on their assigned accounts and products.

  The other options are not default automation actions provided by Manufacturing Cloud. They are either custom actions or features that require manual configuration. References: 1: Flow Builder and Process Builder Actions for Manufacturing

  Cloud

• Question 32:

  An administrator of an organization is implementing Manufacturing Cloud Intelligence and various dashboards and is also setting up Advanced Account Forecasting.

  Why would an administrator configure Field-Level Security for the Advanced Account Forecast Partner and Advanced Account Forecast Fact objects?

  A. To provide users access to partner and facts records

  B. To provide users with separate levels of visibility to forecast data

  C. To provide users with separate levels of visibility to activity data

  Correct Answer: B

  The administrator would configure Field-Level Security for the Advanced Account Forecast Partner and Advanced Account Forecast Fact objects to provide users with separate levels of visibility to forecast data. The Advanced Account Forecast Partner object stores the partner information for each account forecast record, such as the partner name, partner type, and partner role. The Advanced Account Forecast Fact object stores the forecast values for each account forecast record, such as the forecast amount, forecast quantity, and forecast margin. By setting the Field-Level Security for these objects, the administrator can control which users can view, edit, or delete the partner and fact data for each account forecast record. This way, the administrator can ensure that the users only see the relevant forecast data for their role and business unit

• Question 33:

  What are some key considerations in ensuring an efficient and successful global rollout of Manufacturing Cloud?

  A. Manufacturers may have one or many versions of core systems like an Enterprise Resource Planning (ERP) that will require integrations and design considerations that vary.

  B. Rollouts must be phased rather than done simultaneously because Manufacturing Cloud has regional and data volume limitations.

  C. There are language requirements, legal variation by geography, and cultural differences.

  Correct Answer: AC

  n: When planning a global rollout of Manufacturing Cloud, some key considerations are: Manufacturers may have one or many versions of core systems like an Enterprise Resource Planning (ERP) that will require integrations and design considerations that vary. Manufacturing Cloud can integrate with existing ERP systems and Order Management Systems (OMS) by using APIs, the MuleSoft Accelerator for Manufacturing, or other middleware solutions1. However, different versions of ERP systems may have different data models, business processes, and security requirements that need to be taken into account when designing and implementing the integrations2. There are language requirements, legal variation by geography, and cultural differences. Manufacturing Cloud supports multiple languages and currencies, but it also needs to comply with the local laws and regulations of each country or region where it operates1. For example, there may be different tax rules, privacy policies, or data protection standards that affect how Manufacturing Cloud handles and stores customer data3. Additionally, there may be cultural differences in how customers and partners communicate, negotiate, and collaborate, which may require adjustments in the user interface, workflows, and analytics of Manufacturing Cloud4. References: Considerations for Working with Manufacturing, What Is Manufacturing Cloud?, Salesforce Blog: Manufacturing Cloud, Salesforce Manufacturing Cloud: enabling customer centricity for manufacturers

• Question 34:

  The warranty claim adjudicators on the global warranty team at Universal Containers noticed that the Claims page in the Warranty Lifecycle Management app is not showing when the warranty for the asset ends.

  What should the consultant recommend the warranty team do as part of claims processing?

  A. Register the asset by creating the Asset record and Asset Warranty Terms record for the asset.

  B. Register the asset by creating the Asset record and Warranty Term Coverages record for the asset.

  C. Register the asset by creating the Asset record and Product Warranty Terms record for the asset

  Correct Answer: A

  To address the issue of the Claims page not showing when the warranty for the asset ends, the consultant should recommend registering the asset by creating the Asset record and the Asset Warranty Terms record. This ensures that all relevant warranty information, including the end date, is captured and displayed as part of the claims processing workflow, thus providing warranty claim adjudicators with the complete data needed for effective claims management.

• Question 35:

  Which two Manufacturing cloud functionalities are available in the standard Manufacturing Experience Cloud Template?

  A. Rebate Management

  B. Sales Agreements

  C. Account Based Forecasts

  D. Account Manager Targets

  Correct Answer: BD

  The standard Manufacturing Experience Cloud Template includes functionalities such as Sales Agreements and Account Manager Targets among its offerings. Sales Agreements help manage and track the terms of sales between a business and its customers, while Account Manager Targets facilitate setting and tracking sales targets for account managers. These functionalities are integral to streamlining sales operations and enhancing the management of customer relationships within the Manufacturing Cloud .

• Question 36:

  Which two key performance indicators can be calculated on the Forecast Analysis dashboard in Tableau CRM for Manufacturing?

  A. Average Price

  B. Days Remaining

  C. Mean absolute percentage error in the forecast

  D. Actual vs Forecasted Revenue

  E. Actual vs Planned Revenue

  Correct Answer: CD

  The Forecast Analysis dashboard in Tableau CRM for Manufacturing is a tool that helps business analysts evaluate the accuracy and quality of the account forecasts generated by the Manufacturing Cloud. It allows them to compare the actual revenue with the forecasted revenue, as well as the planned revenue, for each account, product, and product category. It also shows the mean absolute percentage error (MAPE) in the forecast, which is a measure of how close the forecast is to the actual revenue. The lower the MAPE, the better the forecast. The dashboard also provides other metrics, such as forecast bias, forecast coverage, and forecast attainment, to help analysts identify areas of improvement and optimize the forecasting process1. References: Protect and Grow Your Business Unit, Forecast Analysis Dashboard, How Forecasting Works in Tableau

• Question 37:

  Universal Chemicals (UC) is selling liquid chemicals to Its Business to Business (B2B) customers based on delivery contracts that are represented as sales agreements in Manufacturing Cloud. UC's chemicals are shipped in various tank sizes. UC has requested to show the agreed and delivered volume on each schedule and in the actual figures so that the forecast can be made on the agreed, ordered, and delivered volume of liquids.

  What should a Manufacturing Cloud consultant recommend to meet this requirement?

  A. Create custom fields to store the volume, create a Metric Mapping, and then add the metric to the Agreement Terms.

  B. Create custom fields tor volume and total volume, and a before save flow to calculate the total volume Add a Metric Mapping to display the metrics on the sales agreements.

  C. Create a custom field to store the volume and a formula field to multiply the volume by the quantity to show the total volume. Add the metric to the Agreement Terms to display the metrics on the sales agreements.

  Correct Answer: B

  To accommodate Universal Chemicals' requirement to show agreed and delivered volume on each schedule and in actual figures for their liquid chemicals, a Manufacturing Cloud consultant should recommend creating custom fields for volume and total volume on the sales agreement objects. Additionally, a before save flow can be used to calculate the total volume based on these fields. Metric Mapping can then be utilized to display these metrics on the sales agreements, allowing for a comprehensive view of agreed, ordered, and delivered volumes, which is essential for accurate forecasting and management of liquid chemicals in various tank sizes .

• Question 38:

  The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims.

  What should the consultant recommend to make the support process easier?

  A. Create a custom Case Lightning record page.

  B. Enable the Service Console app.

  C. Enable the Service Console for Manufacturing app.

  Correct Answer: C

  The Service Console for Manufacturing app is a prebuilt app that provides a unified console for customer service representatives (CSRs) to view and manage information related to contacts and accounts, such as Cases, Assets, Warranties,

  and Claims.

  The app also provides features such as a timeline of interactions, contextual alerts, relevant actions, and knowledge articles to help CSRs resolve customer issues and provide proactive service.

  The app is designed specifically for the manufacturing industry and integrates with other Manufacturing Cloud features such as Sales Agreements and Account Forecasting.

  The other options are incorrect because they do not provide the same level of functionality and integration as the Service Console for Manufacturing app. Option A would only customize the layout of the Case object, but not the other related

  objects. Option B would enable the generic Service Console app, which does not have the manufacturing-specific components and data sources.

  References:

  Service Console for Manufacturing - Salesforce

  Get Started with Manufacturing Cloud for Service - Salesforce

• Question 39:

  A regional sales manager for Universal Containers would like to forecast at the product hierarchy level.

  How should the system administrator set up Advanced Account Forecasting?

  A. Configure the forecast set on the Advanced Account Forecasting Setup page.

  B. Configure the forecast context field from Account Id to Product Category.

  C. Create a flow to modify the Advanced Account Forecasting to support the product hierarchy.

  Correct Answer: C

  To forecast at the product hierarchy level, the system administrator needs to create a flow that modifies the Advanced Account Forecasting to include the product category as a custom dimension. The product category is a field on the product object that defines the hierarchy of products. By adding the product category as a custom dimension, the system administrator can enable the regional sales manager to view and adjust forecasts based on different product categories. The flow should use the Data Processing Engine to aggregate data from orders, opportunities, sales agreements, and other custom objects by product category, and then use the Calculate Advanced Account Forecast and Update Advanced Account Forecast Set Partner invocable actions to generate the forecasts. The flow should also assign the appropriate forecast set to the regional sales manager based on their role and region. References: Create Holistic Forecasts with Advanced Account Forecasting, Example: Generate Forecasts Across Multiple Regions with Advanced Account Forecasting, Calculate Account Forecasts Using Flows

• Question 40:

  What is the proper utilization of a System Integration Testing (SIT) environment?

  A. Used as a backup and archive of production configuration and data

  B. Used as a development environment to configure and build new applications

  C. Used as an environment to perform system-to-system testing

  Correct Answer: C

  A System Integration Testing (SIT) environment is used as an environment to perform system-to-system testing. This means that the SIT environment is used to test the integration of different systems or components that are part of the Salesforce Manufacturing Cloud solution. The SIT environment allows the verification of the functionality, performance, and reliability of the integrated systems, as well as the identification and resolution of any defects or issues that may arise during the integration process. The SIT environment is typically a replica of the production environment, but with a smaller data set and lower security requirements. The SIT environment is also used to validate the data migration and synchronization between the source and target systems, as well as the compatibility and interoperability of the APIs and web services that are used for the integration.