Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 231:

  HOTSPOT

  A company implements the Microsoft Relationship Sales Solution.

  You need to configure synchronization settings.

  What should you configure?

  To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  References: https://business.linkedin.com/sales-solutions/sales-navigator-customer-hub/resources/ms-dynamics-sync-activity-writeback

• Question 232:

  HOTSPOT

  A customer uses opportunities as part of a sales cycle.

  The sales team wants to close opportunities. The team requires the following:

  1.

  an additional status reason when the opportunity is lost

  2.

  the ability to view details in Advanced Find when the opportunity is lost

  You need to configure the system.

  What should you do? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference:

  https://docs.microsoft.com/en-us/dynamics365/sales/customize-opportunity-close-experience

  https://www.toplineresults.com/2016/03/creating-a-query-for-closed-opportunities-in-microsoft-dynamics-crm/

• Question 233:

  HOTSPOT

  You are creating a new account form for inside sales. The company name is in the account name field. Company employees are entered as contacts.

  The form must meet the following requirements with minimal additions:

  1.

  List employee names.

  2.

  Include the street address, city, and state as one field.

  3.

  Include columns to allow for entry of three separate email addresses.

  4.

  Ensure that users can only edit the phone number and email columns.

  You need to configure the form.

  Which option should you use? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 234:

  HOTSPOT

  You are a Dynamics 365 Sales administrator for a medical office. The office provides a new service for doctors to consult with patients online on a first come, first served basis. Patients are created as Contacts. Doctors can only view patient

  records for patients in their care.

  The doctors need to see a graph of all interactions with each patient.

  You need to create an entity to log online interactions.

  How should you configure the entity? To answer, select the appropriate options in the answer area.

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

  Reference:

  https://www.loganconsulting.com/blog/create-custom-activity-entities-in-dynamics-365-for-sales/

  https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/types-of-entities?view=op-9-1

• Question 235:

  HOTSPOT

  An organization implements Dynamics 365 Sales.

  A consultant is adding new controls to existing application forms.

  You need to ensure that Linkedin information appears on the Sales form.

  Which form sections should you use? To answer, select the appropriate options m the answer area?

  NOTE: Each correct selection is worth one point.

  Hot Area:

  

  Correct Answer:

  

• Question 236:

  DRAG DROP

  You use opportunities with business process flows in Dynamics 365.

  You do not have insight into the amount of time spent per process and when the last stage became active.

  You need to create views and charts that give you this insight and that allow you to track by the owner of the opportunity.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 237:

  DRAG DROP

  You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically creates a lead associated with an email when an email is sent to [email protected].

  You need to ensure that the marketing manager receives an email each time an email request is sent to [email protected].

  How should you configure the rule? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

• Question 238:

  DRAG DROP

  You manage a Dynamics 365 environment for Sales. You create the following rule items to respond to inbound emails from potential customers:

  1.

  Emails that contain the words support or help must create a new high-priority case.

  2.

  Emails that contain the words buy or purchase must create a warm-lead record. The words buy and purchase are more important than support or help.

  3.

  Emails that specifically mention ProductA must always create a hot lead for that product regardless of other words mentioned.

  4.

  If none of the targeted words are present in an email, a cold lead must be created.

  You need to configure the order in which rule items are processed.

  In which order should you run the rule items? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

• Question 239:

  DRAG DROP

  You are a Dynamics 365 administrator.

  You need to configure action cards in Relationship Assistant.

  Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between

  panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configure-relationship-assistant

• Question 240:

  DRAG DROP

  You manage a Dynamics 365 for Sales environment.

  You need to automatically create records for salespeople when they complete phone call activities.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-rules-to-automatically-create-or-update-records