Microsoft Microsoft Certifications MB-210 Questions & Answers

• Question 251:

  DRAG DROP

  A company wants to use Dynamics 365 Sales with their internal phone system.

  You need to configure Dynamics 365 to use the softphone dialer.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/integrate-sample-softphone https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/configure-channel-provider-channel-integration-framework

• Question 252:

  DRAG DROP

  You are setting up a product catalog in Dynamics 365 Sales.

  You need to set up the catalog using the least amount of effort.

  In which order should you set up the catalog? To answer, drag the appropriate components to the correct order position. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or

  scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/set-up-product-catalog-walkthrough

• Question 253:

  DRAG DROP

  A company uses Dynamics 365 Sales to manage sales orders.

  You need to create an order for a new customer.

  In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-order-sales#create-an-order

• Question 254:

  DRAG DROP

  You are a Dynamics 365 Sales administrator.

  You need to ensure that each salesperson can perform the following tasks when new leads are added to the system:

  1.

  Create an appointment

  2.

  Add documentation.

  Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enforce-best-practices-playbooks

• Question 255:

  DRAG DROP A sates manager needs to add a new business closure. You need to configure a new business closure schedule. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Schedule a new business closure

  Make sure that you have the required security role or equivalent permissions. More information: Manage security roles in service scheduling

  In the Customer Service Hub sitemap, go to Scheduling.

  From the list of entity records, select Settings>; Business Closures.

  The Business Closures view is displayed. You can switch between various system views using the drop-down menu.

  Select any existing record to see additional options in the command bar

  On the command bar, select New to schedule a new business closure. You can also select New from the business closure grid to create a new business closure record.

  

  A quick create dialog box is displayed.

  In the Schedule a Business Closure dialog box, type or modify information in the text boxes:

  In the Name box, type a name that describes the purpose of the closure.

  The first 12 characters of the name appear on each day of the closure on the calendar view of the affected resource's Work Hours.

  If the closure is an all-day event, select the All Day Event check box. The application automatically enters the duration of 1 day.

  In the Start Time and End Time boxes, enter the start and end date and time for the closure.

  If you want to enter duration instead of an end time, select the length of the closure in the Duration box. The application automatically calculates the end time for you. If you want to enter a specific time period, clear the All Day Event check

  box. You can then specify the hours during which your organization will be closed.

  To save this business closure, select OK.

  https://docs.microsoft.com/en-us/dynamics365/customer-service/set-when-business-closed-csh

• Question 256:

  DRAG DROP

  You are setting up a product catalog in Dynamics 365 Sales.

  You must set up the following promotions in the product catalog:

  Customers receive a free bag of chips when they purchase one can of soda.

  Soda has different prices based on whether customers buy a can, a six-pack, or a case.

  Customers receive an additional 10 percent off a purchase of 10 case of soda.

  You need to set up the promotions.

  Which feature should you configure? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/set-up-product-catalog-walkthrough

• Question 257:

  DRAG DROP

  You use Dynamics 365 Sales. You create a quote and send it to a customer.

  You need to add a product to the quote and make the modified quote available to the customer.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales

• Question 258:

  DRAG DROP

  You create a discount list for a company.

  Two salespeople encounter the following issues when they create opportunities:

  Salesperson1 does not see the discount on the opportunity line item.

  Salesperson2 sees the discount applied to the line total instead of the unit price.

  You need to ensure that discounts are applied properly.

  What should you do? To answer, drag the appropriate actions to the correct issues. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/set-up-discount-list

• Question 259:

  DRAG DROP

  You manage a Dynamics 365 Sales environment for an organization.

  You need to edit the display name of a business process flow.

  Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

  Select and Place:

  

  Correct Answer:

  

  Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-business-process-flow?view=op-9-1

• Question 260:

  DRAG DROP

  You are configuring Dynamics 365 Sales Insights.

  You need to configure the system to meet the following requirements:

  Use artificial intelligence (AI) to rate all open leads on whether they will convert to an opportunity.

  Use AI to improve expected future sales numbers over the fiscal year.

  Create a sequence of activities for each lead to help the salespeople improve sales.

  Which feature should you configure? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view

  content.

  NOTE: Each correct selection is worth one point.

  Select and Place:

  

  Correct Answer: