Salesforce Salesforce Certifications ORDER-MANAGEMENT-ADMINISTRATOR Questions & Answers

• Question 51:

  Universal Containers (UC) has a flow which performs some custom logic in order to determine a least-cost shipping location. Some of the variables should be reset at the beginning of each loop iteration. Which design element in Flow allows the Admin to do this?

  A. Preset

  B. Reassignment

  C. Reset

  D. Assignment

  Correct Answer: D

  The design element in Flow that allows the admin to reset some variables at the beginning of each loop iteration is Assignment. An Assignment element lets the admin assign new values to one or more variables or sObject fields in a flow. The admin can use an Assignment element before a Loop element to initialize the variables that are used in the loop, and then use another Assignment element inside the loop to reset the variables for each iteration. https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_assignment.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_loop.htmandtype=5

• Question 52:

  A company's sales team wants the Total Amount field to be included in the Highlights panel at the top of the Credit Memo record page. How can the administrator meet this requirement?

  A. Modify the sales team profile's assigned record type to include the Total Amount field in the Highlights Panel

  B. Edit the Credit Memo page layout lo include the Total Amount field in the Highlights Panel

  C. Edit the properties of the Highlights Panel component on the Credit Memo lightning record page

  D. Modify the compact layout on the Credit Memo object

  Correct Answer: D

  The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htmandtype =5 https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htmandtype=5

• Question 53:

  An Order contains products that will need to be shipped to multiple addresses. How does this affect fulfillment?

  A. Multiple Invoices will be created

  B. Multiple Order Delivery Group Summaries will be created

  C. Multiple Fulfillment Orders will be created

  D. Multiple Order Payment Summaries will be created

  Correct Answer: C

  When an order contains products that will need to be shipped to multiple addresses, multiple fulfillment orders will be created. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location and shipped to a specific address. A fulfillment order can have one or more fulfillment order lines, which are the products that are included in the fulfillment order. An order can have one or more fulfillment orders, depending on how many locations and addresses are involved in the order fulfillment. References: Order Management Objects, Order Fulfillment Flows

• Question 54:

  A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement this functionality?

  A. Create an automated import of the external data using the Job Scheduler

  B. Create an automated data capture (or the external system

  C. Create an Indirect Lookup field to connect to the Account

  D. Create an External Object for each fable of accounting data in the external system

  E. Create an External Data Source pointing to the external system's database

  Correct Answer: CDE

  Three steps that the administrator should take to implement this functionality are:

  Create an External Data Source pointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of

  Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.

  Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of

  accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.

  Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup

  field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.

  https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htmandtype=5

• Question 55:

  Which three components can be used to modify the user experience in the Order Summary detail page?

  A. Tabs

  B. Accordion

  C. Related List-Single

  D. Related List - Double

  Correct Answer: ABC

  Three components that can be used to modify the user experience in the Order Summary detail page are:

  Tabs. Tabs are a type of component that allow users to switch between different views or subpages on a record page. Tabs can contain other components, such as charts, reports, or custom components, that display different information or

  functionality related to a record. The administrator can use the Lightning App Builder to add and customize tabs on the Order Summary detail page to give users more options and flexibility.

  Accordion. Accordion is a type of component that allow users to expand and collapse sections of a record page. Accordion can contain other components, such as fields, related lists, or custom components, that display different information or

  functionality related to a record. The administrator can use the Lightning App Builder to add and customize accordion on the Order Summary detail page to give users more control and visibility.

  Related List-Single. Related List-Single is a type of component that displays a single related list for a record. A related list is a list of records that are linked to another record by a relationship field, such as lookup or master-detail. The

  administrator can use the Lightning App Builder to add and customize related list- single on the Order Summary detail page to give users more access and context.

  https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_components.htmandtyp e=5

• Question 56:

  A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?

  A. Modify the service team profiles to remove access to the lightning component and all associated Apex classes

  B. Add a filter to the Process Exception component on the Order Summary lightning record page to hide the component for the service team's Profile

  C. Create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles.

  D. Modify the Order Summary page layout to remove visibility to the Process Exception component for Service team profiles

  Correct Answer: C

  The best way for the administrator to meet these requirements is to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles. A Process Exception is a record that represents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object, and it contains information such as the exception type, status, message, etc. The Process Exceptions component is a standard component that displays process exceptions related to an order on its record page. The administrator can use the Lightning App Builder to create a copy of the Order Summary lightning record page for the service team and remove the Process Exceptions component from the page layout. The administrator can then activate the lightning record page by profile for all Service team profiles, so that they do not see Process Exceptions on any Order Summaries. https://help.salesforce.com/s/articleView?id=sf.order_management_process_exception.htm andtype=5 https://help.salesforce.com/s/articleView?id=sf.om_process_exceptions_component.htmandt ype=5 https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_assign_lex_pages.ht mandtype=5

• Question 57:

  How can an administrator quickly examine the relationships between several objects?

  A. Go to Schema Builder and check the boxes next to the object names

  B. File a support case asking for a data relationship diagram

  C. Generate an Entity Relationship Diagram by going to Data in Setup

  D. Download it from the Partner Community

  Correct Answer: A

  The best way for an administrator to quickly examine the relationships between several objects is to go to Schema Builder and check the boxes next to the object names. Schema Builder is a tool that allows administrators to view and modify

  the data model of their org in a graphical interface. Schema Builder shows the objects and fields in the org, as well as the relationships between them. The administrator can use Schema Builder to select the objects that they want to examine,

  and see how they are connected to each other.

  https://help.salesforce.com/s/articleView?id=sf.schema_builder.htmandtype=5

• Question 58:

  An admin is analyzing project requirements and notes that there are requirements to support both high volume and multiple locations. What is the recommended approach for this scenario?

  A. Download the Single Location High Volume sample flow from the Partner Community and modify all the flows to loop through locations

  B. Download the Multiple Locations sample flow from the Partner Community and have developers add Apex code to enhance performance

  C. Download the Single Location High Volume sample flow and the Multiple Locations sample flow from the Partner Community and make a blend ?between the two considering trade-offs

  D. Download the Single Location High Volume sample flow from the Partner Community and have the developers add Apex code to enhance performance

  Correct Answer: C

  The Single Location High Volume sample flow and the Multiple Locations sample flow are two examples of how to implement order fulfillment with Order Management. The Single Location High Volume sample flow is optimized for performance and scalability, but it only supports one fulfillment location per order. The Multiple Locations sample flow supports multiple fulfillment locations per order, but it has lower performance and scalability. To support both high volume and multiple locations, an admin can download both sample flows from the Partner Community and make a blend between them, considering trade-offs such as complexity, maintainability, and customizability. References: Order Fulfillment Flows, Partner Community

• Question 59:

  How can a user view the information exchanged between the payment platform and the external payment gateways?

  A. Navigate to Payments within the setup menu and select the payment platform

  B. Check associated debug logs in Debug Logs in setup

  C. Check for process exceptions associated with the Order Payment Summary

  D. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary

  Correct Answer: D

  The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A Payment Gateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of the payment transactions, such as the request and response payloads, status codes, timestamps, etc. https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log. htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summ ary.htmandtype=5

• Question 60:

  A customer orders 10 products. The products must be shipped to three different locations. Two of the orders are fulfilled at the same location. How many Fulfillment Orders would be created for this order?

  A. One Fulfilment Order per item in the order, totaling 10

  B. One Fulfillment Order per Fulfillment Location, totaling 2

  C. One Fulfillment Order

  D. One Fulfillment Order pet destination, totaling 3

  Correct Answer: D

  The number of Fulfillment Orders that would be created for this order is one per destination, totaling 3. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc. The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. In this case, since the products must be shipped to three different locations, three Fulfillment Orders are created for each destination. https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htmandt ype=5