Salesforce Salesforce Certifications ORDER-MANAGEMENT-ADMINISTRATOR Questions & Answers

• Question 61:

  Order Allocation should work on Order Items in which status?

  A. Pending

  B. created

  C. Ordered

  D. Awaiting Allocation

  Correct Answer: D

  Order Allocation should work on Order Items in Awaiting Allocation status. This status indicates that the Order Item has been confirmed by the customer and is ready to be allocated to a Fulfillment Order based on routing rules and inventory availability.

  https://help.salesforce.com/s/articleView?id=sf.order_management_order_item_status.htm andtype=5

• Question 62:

  What object does the Ensure Funds Apex Flow action look for when resolving Invoice balances associated with an Order Summary?

  A. Order Payments

  B. Payments

  C. Payment Summaries

  D. Order Payment Summaries

  Correct Answer: D

  The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. This object represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summ ary.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_fun ds_async.htmandtype=5

• Question 63:

  An administrator is running into performance issues due to a high number of records being created in a flow. How can the administrator modify the flow to improve scalability?

  A. Ask a developer to create a Flow apex action to offload the creation of records

  B. Ask a developer to offload all the Flow functionality to Apex code via Triggers and Apex classes

  C. Use the Bulk Create Records node in the Flow to improve performance

  D. Offload the creation of records to a Subflow that will be called in the Reference Flow

  Correct Answer: C

  The best way for an administrator to modify the flow to improve scalability when running into performance issues due to a high number of records being created in a flow is to use the Bulk Create Records node in the Flow. This node allows the administrator to create multiple records of the same object type in one transaction, which reduces the number of database operations and improves the flow performance. https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_data_bulk_create.htmandt ype=5

• Question 64:

  A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?

  A. A Change Order object and Cancel Order Object

  B. The Order Summary object and Change Order object

  C. A Return Order object and Change Order object

  D. A Cancel Order object and Return Order object

  Correct Answer: C

  The objects that will be created in Order Management when a customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management, and then returns one of the products are: A Return Order object. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. A Change Order object. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change

  type, status, date, etc. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htmandtype =5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htmandtyp e=5

• Question 65:

  An administrator needs to import Order Summary records containing historical data but does not want them to be actioned on by Order Management. Which feature supports this use case?

  A. Custom checkbox

  B. Unmanaged Order Checkbox

  C. Order Life Cycle Type Picklist

  D. Order Management Type Picklist

  Correct Answer: B

  The feature that supports this use case is the Unmanaged Order Checkbox. This is a standard field on the Order Summary object that indicates whether the order is managed by Order Management or not. If this field is checked, then the order is not actioned on by Order Management, and it does not trigger any flows or processes. The administrator can use this field to import Order Summary records containing historical data without affecting the order lifecycle. https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htmandt ype=5

• Question 66:

  What does a summary object represent?

  A. A dynamic view of underlying data

  B. An individual change lo financial data

  C. A change lo an underlying record.

  D. A discount to underlying data

  Correct Answer: A

  A summary object represents a dynamic view of underlying data. A summary object is a type of object that aggregates data from related records and displays it in a single record. For example, an Order Summary object represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary object aggregates data from related Order Item Summary records and displays it in fields such as total amount, tax amount, discount amount, etc.

  https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htmandt ype=5

• Question 67:

  Which practice should an admin consider when working with the Ensure Funds Async action?

  A. The invoice object should be logged and cloned to a custom object before calling the action

  B. The invoice object should be cloned to a custom object before calling the action

  C. The invoice ID should be assigned somewhere in the flow before calling the action

  D. The Invoice ID should be logged before passing it to the Ensure Funds Async action

  Correct Answer: C

  The Ensure Funds Async action requires the invoice ID as an input parameter. The action checks if there are enough funds available for the invoice and updates the invoice status accordingly. The invoice ID should be assigned somewhere in the flow before calling the action, otherwise the action will fail. References: Salesforce Payments and Order Management

• Question 68:

  An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?

  A. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach

  B. Open the Flow, Select Debug, Provide the input values, Select Run

  C. Open the Flow, Select Debug with inputs. Provide the input values, select Run

  D. Open the Flow and select Attach to Live Session and Provide the Order Number

  Correct Answer: C

  Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htmandtype=5

• Question 69:

  The Ensure Funds process works on which set of Order Items?

  A. Only the items with a status of Waiting Payment

  B. Only the items on the Fulfillment Order passed into the Ensure Funds method

  C. All Items within a delivery group

  D. All Sales Order Items

  E. Only the items passed into the Ensure Funds method

  Correct Answer: E

  The Ensure Funds process works on only the items passed into the Ensure Funds method. This method is a flow core action that verifies that there are enough funds available for each Order Item passed into it, and updates their payment status accordingly. The administrator can pass any Order Items into this method, regardless of their status or delivery group. https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_fun ds_async.htmandtype=5

• Question 70:

  An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?

  A. Use an AppExchange solution

  B. Handle this in the Commerce System originating the Orders.

  C. Write an Apex class with the validation rules and expose it as an Invocable Action

  D. Use a Salesforce Labs solution

  Correct Answer: B

  The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. References: B2C Commerce Integration, Order Management Lifecycle