Which of the following statements regarding marketing attributes are correct?
There are 2 correct answers to this question.
Response:
A. Marketing attributes can be assigned to a business partner.
B. Marketing attributes can be used in the SAP CRM Web Channel.
C. Marketing attributes always can have only one value selected.
D. Marketing attributes can only be assigned to one attribute set
Which of the following are factors used in the item category determination customizing? There are 3 correct answers to this question.
Response:
A. Item Category Group
B. Transaction Type
C. Org Data Profile
D. Item Category of higher level item
You are going to customize SAP CRM billing, which of the statements are correct?
There are 2 correct answers to this question. Response:
A. A billing unit can not be defined separately and independently of Sales and Service organization.
B. A billing unit is a CRM business partner having role 'Billing Unit'.
C. You can assign more than one sales organization to a billing unit
D. Default value for the billing type is stored in the details of billing item category
Business Roles are the Key to a CRM implementation. What is controlled by the Business roles?
(Choose correct answer)
Response:
A. The layout, technical and functional profiles
B. The navigation bar profile which in turn defines Work Centre pages, Work Center link groups and direct link groups.
C. The role configuration key and the associated PFCG roles
D. Rest all answers are correct
Your company is adding SAP CRM to a landscape that includes SAP ERP. You need to evaluate options
to reuse SAP ERP functionality.
Which of the following functions related to SAP CRM processes are available in SAP ERP?
There are 3 correct answers to this question.
Response:
A. Logistics execution.
B. Billing.
C. Campaign management.
D. Service Contracts.
Which of the following describes the structure of a CRM business transaction?
Please choose the correct answer.
Response:
A. Transaction channels
B. Customizing headers
C. Transaction determination procedure
D. Header, Item and Schedule lines
The account hierarchy allows you to group accounts in a multi-level group hierarchy. Which of the
following are the two categories of account hierarchies?
There are 2 correct answers to this question.
Response:
A. Contract management
B. Account classification
C. Pricing
D. Statistical
The Sales Manager at your company needs a tool that can provide statistics on the number of activities
completed by category by department. Which tool would you recommend?
Please choose the correct answer.
Response:
A. Activity Journal
B. Activity Monitor
C. Pipeline Analysis
Within activity transactions, which of the following can be used to record and update product related
information gathered from customer visits or telephone calls?
Please choose the correct answer.
Response:
A. Actions
B. Activity Journals
C. Product promotion list
D. Texts
The fastest place to access a link on CRM Web UI is in
Please choose the correct answer.
Response:
A. A logical link group
B. A direct link group
C. A work center link group
D. A navigation link group
E. A system link group
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